1. Acceptance of Terms
By accessing or using the Centered Health for Women patient application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App. These Terms constitute a legally binding agreement between you and Centered Health for Women PC ("Centered Health," "we," "us," or "our").
2. Description of Services
The App provides patients with access to the following services:
- Appointment scheduling and management
- Secure telehealth and virtual visit capabilities
- Health tracking and symptom logging tools
- Secure messaging with your care team
- Access to medical records, lab results, and care plans
- Prescription management and refill requests
- Membership management and payment
3. Eligibility
To use the App, you must: (a) be 18 years of age or older, or have a parent or legal guardian consent on your behalf; (b) be an enrolled patient of Centered Health for Women or be in the process of enrollment; (c) have a valid membership in good standing; and (d) have the legal authority to enter into these Terms.
4. Account Registration & Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to: (a) provide accurate and complete registration information; (b) immediately notify us of any unauthorized access to your account; (c) ensure that you log out of your account at the end of each session on shared devices; and (d) not share your login credentials with any other person.
Centered Health is not liable for any loss or damage arising from your failure to comply with these security obligations.
5. HIPAA & Protected Health Information
Centered Health for Women operates as a HIPAA-covered entity. All protected health information ("PHI") collected, transmitted, or stored through the App is subject to our Notice of Privacy Practices ("NPP"), which is incorporated herein by reference. By using the App, you acknowledge receipt of our NPP and consent to the collection and use of your PHI as described therein.
Telehealth services conducted through the App are subject to all applicable federal and California state telehealth laws and regulations.
6. Telehealth Services
6.1 Nature of Telehealth
Telehealth services provided through the App are not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
6.2 Technical Requirements
You are responsible for ensuring that you have a compatible device, adequate internet connection, and a private, secure environment during telehealth visits. Centered Health is not responsible for service interruptions due to your technology or connectivity.
6.3 Consent to Telehealth
Use of the telehealth features constitutes your consent to receive care via electronic communications. You retain the right to refuse telehealth services and request in-person care at any time.
7. Membership & Fees
Access to certain App features requires an active membership. Membership fees are governed by your Membership Agreement, which is a separate agreement between you and Centered Health. Non-payment of membership fees may result in suspension or termination of App access.
8. Acceptable Use
You agree not to use the App to:
- Submit false, misleading, or inaccurate health information
- Harass, threaten, or abuse any member of the care team
- Attempt to gain unauthorized access to any part of the App or its systems
- Upload malicious code, viruses, or harmful data
- Use the App for any unlawful purpose
- Reproduce, distribute, or commercially exploit App content without written consent
9. Intellectual Property
All content, features, and functionality of the App — including but not limited to text, graphics, logos, and software — are the exclusive property of Centered Health for Women or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the App solely for your personal healthcare purposes.
10. Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CENTERED HEALTH DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE APP IS AT YOUR SOLE RISK.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CENTERED HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR MEMBERSHIP SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
12. Termination
We reserve the right to suspend or terminate your access to the App at any time for violation of these Terms, non-payment of membership fees, or for any other reason at our sole discretion. Upon termination, your right to use the App will immediately cease.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in California.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via the App or email at least thirty (30) days prior to the changes taking effect. Your continued use of the App after the effective date of any changes constitutes your acceptance of the revised Terms.
15. Contact Information
If you have questions about these Terms, please contact us:
Centered Health for Women PC
Email: hello@centeredhealthforwomen.com
Website: centeredhealthforwomen.com
State of Incorporation: California